Sale Policy

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1. Nature of Sale

All purchases on Closette are transactions between users. Closette provides the platform to connect buyers and sellers but is not the direct seller of listed items.

2. Before You Can Buy or List

You must complete identity verification before your first purchase or your first sale listing. Browsing is available without verification.

3. Item Condition & Accuracy

Sellers must describe items honestly and accurately. Photos should reflect the real condition, style, and appearance of the item. Buyers are responsible for reviewing all item details, sizing information, photos, and descriptions before purchasing.

4. Delivery & Receipt

Delivery is coordinated through Closette, either directly or through a delivery partner such as Aramex, who may collect payment on Closette's behalf where cash-on-delivery applies. Once the item is delivered and marked as received by the buyer, the inspection period begins.

5. 4-Hour Try-On / Inspection Window

After receiving the item, the buyer has 4 hours to:

• inspect the item
• try it on
• confirm fit, condition, and accuracy
• request a return if eligible

If no return request is made within 4 hours of confirmed receipt, the transaction becomes final and the item is considered sold.

6. Return Requests Within 4 Hours

If the buyer requests a return within the 4-hour inspection window:

• return delivery fees may apply
• buyer is responsible for extra delivery charges unless otherwise agreed
• item must be returned in the same condition it was received
• tags, packaging, and accessories (if any) should remain intact
• the seller does not receive sale earnings on a returned sale

7. Non-Returnable After Window Ends

After the 4-hour inspection period expires, the sale is completed automatically, without requiring either user to reopen the app:

• returns are no longer guaranteed
• the seller's earnings become available in their Closette wallet
• the item is marked sold and removed from public listings

8. Fees & Commission

Closette charges a 15% commission on the sale price. Delivery fees are separate and are not commissioned by Closette.

9. Fraud / Misrepresentation

If an item is significantly different from its listing, counterfeit, damaged beyond description, or materially misleading, Closette may review the dispute and take appropriate action.

10. Communication Standards

Users must communicate respectfully and cooperate regarding delivery, timing, and return coordination. Harassment, threats, abuse, or dishonest behavior may result in account action.

11. Platform Safety

Closette reserves the right to suspend, restrict, or terminate accounts involved in:

• fraud
• repeated disputes
• charge abuse
• fake listings
• policy violations
• unsafe conduct

A suspended account can still complete an already-accepted sale but cannot start a new purchase or listing until the suspension is resolved.

12. Policy Updates

Closette may update this Sale Policy at any time. Continued use of the platform after updates may constitute acceptance of the revised terms.

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